PunchBoard Most Asked Questions

Nope! There is no obligation to continue using this service. We recommend giving it a try for 3-6 months to allow your team to get the hang of it and see its impact on your business.

PunchBoard is an independently offered service, so you don’t need to enroll in our online reputation services to participate. However, if you’re interested in our multi-location or franchise-based services, feel free to contact us!

Any business that has multiple employees will benefit from PunchBoard! The magic happens on our platform when your team is incentivized to generate reviews on your behalf.

This is the beauty of PunchBoard: you can tailor your reward options to the interests and desires of your employees! We offer a plethora of options, ranging from restaurants to retail, getaways to gifts – the world of rewards is your oyster.

No, this is up to you! We are happy to facilitate the distribution of these rewards, but each company is responsible for funding the gift cards and other reward options.

Yes, there is a 3.5% fee that covers credit card transaction costs that occur when you purchase your team’s rewards.

You’re only charged when a gift card is redeemed by an employee—not when it’s initially rewarded. This means you can grant a reward (e.g., for submitting a review), but you’ll only be billed once the employee actually claims their gift.

You can track both redeemed and unredeemed rewards—by employee and in total—on the Redemptions page for full visibility.

Not at all. The gift cards and rewards are purchased by you in PunchBoard and used on our platform as an incentive for your team.

Gift cards are delivered digitally and sent directly to the employee’s email. There’s no need for the business to manually distribute them—everything is handled automatically.

The transaction code is not the same as your gift card code. To redeem your gift, use the gift card code provided in the email you received. If you can’t find the email or need help locating the correct code, feel free to contact support at [email protected] for assistance.

If a user isn’t appearing after you've added them, it's likely because they haven't been assigned to a team yet. To ensure they show up correctly, go to your Team Settings, find the user, and add them to the appropriate team. Only users assigned to a team will be visible and active within PunchBoard.

PunchBoard doesn’t require a separate app download. It’s fully responsive, so you can use it seamlessly on any device—just open your browser and go to the PunchBoard URL.

Want quick access? You can add PunchBoard to your home screen, and it will look and feel just like an app!

Yes! If you run a seasonal business, you can pause your account at any time without losing your data. All of your boards, team info, and history will be safely stored and ready for you when you're back in action.